Upon initial web hosting purchase, no email account will be created by the provider. You must first establish an email address and log into your cPanel account.
How to How to Add an email account to cPanel
Adding an email address to your account in cPanel is very simple and can be done in just a few minutes.
Once the email is created, you can change the password, quota, delete the email account, access webmail, or just configure your Email Client.
Troubleshooting \ FAQs
I can’t create an email account
You should be able to create your email account without any issues. Incorrect permissions on the mail folder most likely cause an error.
I recommend you open a support ticket with your hosting provider so they can take care of this for you.
I can’t create mail accounts – No such file or directory
When you try to add your email account, you get the following error:
File open for /home/user/etc/domain.com/passwd failed with error No such file or directory.
This error is caused by the wrong permissions or missing the “etc.” directory in the user’s document root.
If you get this error, you will need to create the “etc.” directory and assign the relevant permissions as follows (replacing “user” with your cPanel user id):
root@server [~]# cd /home/user
root@server [/home/user]# mkdir etc
root@server [/home/user]# chmod 750 etc
root@server [/home/user]# chown user .mail etc
If you are on shared hosting or managed hosting without root access, your host will need to resolve this issue.
Is there a limit to the number of email accounts I can create?
Your web hosting provider will set a limit, whether one email address or infinite. You need to check your plan details or contact your host for further information.
You can view the number of email accounts in the sidebar of the cPanel dashboard under the stats section. It will show the number of email accounts used plus the limit (or show an infinity sign if unlimited).
A screenshot of the information is below: